Product Review: The Bouqs Company Flowers


The Bouqs - Premium Farm Direct Flowers

As any blogger will tell you we are regularly fielding emails and calls from companies and brands who want us to blog about their product in exchange for something.  The Bouqs company recently contacted me about reviewing their services and to be perfectly honest I thought “Free flowers? I’m in!”.  I am, after all, a girl and as a girl I enjoy receiving flowers.  I’m also an old married lady which means I haven’t actually had flowers delivered to me in quite awhile!

I did a little research about the company first, because even for free flowers I’m not about to post about a company that I don’t respect or like their philosophies.  First, I watched this video and I discovered that apparently their founder has a sense of humor.  Points in their favor.

I also learned things like that they’re responsible farmers, cutting only what they sell so they don’t waste blooms.  Their workers are provided healthcare, living wages, childcare and adult education.

In exchange for this post I was able to log onto The Bouqs Company website and choose a bouquet of my choice.   I choose the bouquet titled Dawn because I loved the fiery orange color!

dawn

I love roses, but I tend to go for the more exotic colors not the traditional red.  The ordering process was so simple, the hardest part was choosing what I wanted.  I was given an opportunity to write a sentiment for the card and I received email confirmation when the flowers were shipped and then when they were delivered.

All bouquets are $40 although you can choose the deluxe package which is 2 dozen roses for $50 or 3 dozen for $70.

The flowers arrived today and I was thrilled.  They were packaged securely, the flowers were bundled together, rubber banded and tied to the package tightly so they hadn’t been bounced around in transit.  They were delivered by FedEx.

I snapped these pictures as I was opening them so you could see how well they were secured into the package and how beautiful they were when I got them out!

bouqs1

Note inside the box

Note inside the box

 

 

Close up of Note

Close up of Note

First peek at the roses!

First peek at the roses!

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Trimmed & arranged in a vase

Close up of just the blooms!

Close up of just the blooms!

 

I would not hesitate to recommend The Bouqs.com to a friend or family member who was looking to order flowers.  I think their quality and customer service is terrific.  I also think that their prices are pretty amazing.  I know where I’m going to turn the next time I am ordering flowers.

Disclosure: This post contains affiliate links which means if you click them and place an order I will receive a small compensation.  Thanks!

Editor’s Note:  This post reflects my personal experience with The Bouq’s company which was favorable.  From the recent comments made it’s obvious that not everyone shared the same favorable experiences with this company.  I have no affiliation with the company other than this post which was made at their request for me to give my honest opinion–which I did.  As always, customers should make their own decisions before ordering.  

Negative comments left here will not reach anyone at The Bouq’s, please contact the company directly.



11 Comments on Product Review: The Bouqs Company Flowers

  1. Denise
    December 4, 2013 at 2:27 PM (5 months ago)

    Sweet! I like to send flowers to my MIL down in Florida, but I never know what they really look like. I have the feeling I could send something half dead and she’d still tell me they were lovely. I’ll have to try these guys next time!

    Reply
  2. Janet
    February 12, 2014 at 9:28 AM (2 months ago)

    My flowers were for my birthday and arrived today dead and wilted. I was so mad because my daughter is a college student therefore I’m really paying for them because I give her money. It’s a rip offf will never purchase ever again!!!!!!!

    Reply
    • Angela
      February 12, 2014 at 11:14 AM (2 months ago)

      Hi Janet,

      I’m so sorry you received flowers that you didn’t love. Have you tried reaching out to their customer service department? I wrote this post as a sponsored post, which means I received the flowers for free to write a review. I don’t work directly for the company so I can’t get you a refund or any type of satisfaction.

      Reply
  3. Michael
    February 14, 2014 at 5:29 PM (2 months ago)

    I will never order from them again. I gave them an honest try the first time was for my anniversary I ordered 12 roses. I waited patiently for them to arrive when they arrived they were not roses but Hydrangeas. I not sure if you have seen Hydrangeas but they are a puff ball flower that all be it some of them are beautiful these were not. They did give me a credit for it because hello not what I ordered. So I tried again I spent 70 dollars this time for 3 dozen roses for Valentines day. I know how busy Valentines day is so I ordered them on the 14th of January. I thought there should be no problem well the Monday before that i still hadn’t received tracking for the flowers so I emailed them because you can’t call. I got an email back saying they are being shipped and will be there on time. Well after 2 days of nothing I finally got an email saying not to be worried that fedex was having a system issue but would be delivered on time. I still haven’t received a tracking number at this point. So I emailed again they said its been sent out and will be delivered on time. Needless to say the flowers weren’t delivered on time and I had to buy flowers last minute that cost me over a hundred dollars because of the rate hike do to people not planning. Now they want to say it was due to weather when that had and want to give me a store credit. they have ruined 2 special days for him in the last 6 months no way i would trust them again.

    Reply
    • Angela
      February 21, 2014 at 11:28 AM (2 months ago)

      Hi Michael,

      I recommend that you take your issue up with the company directly, I have no connection to them outside of having them request that I give an honest review of their products on my website. Your complaint will not reach them by leaving it here.

      Reply
  4. John
    February 21, 2014 at 1:54 AM (2 months ago)

    The Bouqs Company is the absolute worst flower delivery service I have ever tried. I STRONGLY RECOMMEND YOU STAY AWAY FROM THIS COMPANY if you want to count on your recipient actually receiving your flowers.

    I was intrigued by their web site and their “story”, so I gave them a try this past Valentine’s Day. I decided to try their “Concierge” service, which they promoted boldly on their web site, because it offered the option to take care of my annual flower giving on V-Day automatically and I would save 10% in the process. I ordered an arrangement for my mom, my daughter and my wife and received a confirmation from The Bouqs. Valentine’s Day came and went and my wife never received the flowers. I decided to wait one more day because I thought, “hey maybe the crush of business backed up everything and it will show up on the 15th”. The 15th comes and goes and still no flowers. I sheepishly ask my daughter and mom if they received flowers, pretty certain of the answer. No flowers there either. I contacted The Bouqs to find out what happened and here is their response:

    “We are very sorry for what happened. The concierge services did not deliver any flowers because of an error in our software. We sincerely apologize for that. During Valentine’s Season we had a special delivery schedule and our concierge service could not handle it correctly. However this is of course not your problem but it we simply created a mess. We cannot express enough how much we are sorry.
    If there is something we can do at this point to remedy the situation, please let us know.
    Best, Team Bouqs”

    I was a taken aback that they hadn’t bothered to test their software before the biggest flower-giving day of the year. I was also disappointed that they didn’t offer some kind of compensationt to make up for their obvious screw-up. But they did ask me if there was anything they could do to remedy the situation, so I offered this suggestion:

    “Yes what you can do to remedy the situation is ship the selections I made to my recipients at no charge to me. Failing that, please remove my name and standing orders from your Concierge Service and delete my contact information from email lists and sales contact software. Thank you.

    John”

    Here is their reply:

    “Following your mail.
    We have removed the concierge service and deleted your account.
    Again our apologies for what happened.
    Team Bouqs”

    Yeah, boy it sounds like they were really sorry… If they weren’t going to actually offer anything to “remedy the situation”, why did they bother to ask me? I call that rubbing salt in the wound. I guess The Bouqs calls that “customer service”. Here was my final message to them…

    “:A thumbnail of The Bouqs Company in action…
    1) Promote your new web-based flower delivery company with a “Concierge” service that is supposed make customer’s lives easier.
    2) Don’t bother to test your software to see if it works prior to perhaps the single biggest day of flower deliveries in the year- Valentine’s Day.
    3) Don’t bother to advise your customers that your software doesn’t work. Just wait for them to complain.
    4) When they do complain you tell them you are sorry that you screwed up and ask them “If there is something we can do at this point to remedy the situation, please let us know.”
    5) Your customer gives you an option to remedy the situation, gain back their trust and keep their business or sever the relationship and create a dissatisified potential customer that will be sure to spread the word about their negative experience with The Bouqs to others. You choose the second option.

    If your mission was to create a textbook example of how not to run a company- you have succeeded. Congratulations and good luck.”

    Reply
    • Angela
      February 21, 2014 at 11:29 AM (2 months ago)

      Hi John,

      I recommend that you take your issue up with the company directly, I have no connection to them outside of having them request that I give an honest review of their products on my website. Your complaint will not reach them by leaving it here.

      Reply
    • Sue
      April 16, 2014 at 10:08 PM (7 days ago)

      I have to agree, this company sends flowers that wilt in two days. So sad. I had such high hopes for them because I too liked their “story” and the idea of the concierge service, but they NEVER delivered on their promises. I have purchased supermarket flowers that lasted a week or more but theirs wilted after two days every time.

      Reply
  5. Debra Sachs
    February 21, 2014 at 1:08 PM (2 months ago)

    Got VD flowers( 2 dozen roses) from Bouqs On Friday 2/14 followed all the instructions, the looked great coming out of the box and were all wilted by Monday! Bouqs said because we did not request signature for delivery (the delivery was placed in my hand )that “As a courtesy, I will place $40 in your husband’s account so that you may order a replacement or use towards your future order.” There will be no “future order” .
    p.s. the roses i bought for myself the week before VD from Wegman’s
    for $12/6 lasted 3 weeks

    Reply
    • Angela
      February 21, 2014 at 2:22 PM (2 months ago)

      Hi Debra,

      As I have said to the other commenters, I don’t have any affiliation with the company other than having them request I write a post with my opinion about my experience. Please contact them directly to express your displeasure.

      Reply

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